Returns PolicyUpdated a year ago
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If The Client returns a used product we will not be able to offer a refund or exchange and the product will be returned again to the address that The Client provided when making his purchase.
Unfortunately, if the Customer purchased a product from the Final Sale collection, Botines Charros will NOT be able to offer an exchange or return, except if the product purchased has a manufacturing defect or Botines Charros has sent the wrong product in size or a different product. which the customer purchased.
Neither does Botines Charros accept returns on "Flash Sale" products or lightning offers that last 48 hours or less, except if the product that the Customer has purchased has a manufacturing defect or Botines Charros has sent the wrong product in size or a product different from the one the Customer bought.
If The Client purchased a Surprise Cowboy Ankle Boot, he agreed that each ankle boot and/or each pair of ankle boots may be different from one another due to the nature of the animal's skin. Therefore, Botines Charros will not be able to offer you an exchange or refund for a bootie of another color or texture, except if the bootie that Botines Charros sent has a manufacturing defect, or is a different size than the one the Customer purchased. , or the product that the Client received is different from the one he bought.
Additional non-returnable items: Gift cards
In what situations does Botines Charros pay the cost of returns?
- When the product that the Client bought has a manufacturing defect.
- When by mistake Botines Charros sent the wrong product, or it is not the product that the Client bought.
In what situations does the Customer pay the cost of returns?
- When The Client wants to change his product for a different color.
- When the Customer wants to exchange his product for a different size.
- When the Client wants to exchange his product for a different product.
- When The Client did not like his product and wants to return it without any other reason.
To complete your return, we require a receipt or proof of purchase with the order number.
Order number example: #BC12345
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